Mahmoud Mohamed Hegazi

Human Resources & Administrative Operations Professional

Suez, EG.

About

Highly experienced professional with a robust background in Human Resources and Administration, adept at optimizing operations, managing teams, and driving business growth. Proven ability to implement strategic HR policies, enhance employee satisfaction, and streamline administrative functions to improve organizational efficiency and compliance. Leverages strong interpersonal, communication, and problem-solving skills to achieve measurable results and foster positive work environments.

Work

Egyptian Holding Company for Silos and Storage (EHCSS)

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Administrative Specialist

Suez, Suez, Egypt

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Summary

Leads comprehensive administrative operations, ensuring daily efficiency, compliance, and cross-departmental coordination for a major holding company in the silos and storage sector.

Highlights

Directed daily administrative operations, enhancing efficiency and ensuring 100% compliance with company standards across all functions.

Managed critical documentation and optimized internal communications, improving information flow and inter-departmental coordination.

Supported senior management in the successful implementation of organizational policies and administrative improvements, contributing to operational excellence.

Coca-Cola Egypt

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HR Chief

Cairo, Cairo, Egypt

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Summary

Led strategic HR initiatives and policy development, serving as a key leader in enhancing employee satisfaction and resolving critical workplace issues for a global beverage leader.

Highlights

Developed and implemented impactful HR policies that significantly enhanced employee satisfaction and improved workplace culture.

Served as the primary point of contact for strategic HR planning, effectively resolving complex employee relations issues and mitigating organizational risks.

Guided the successful rollout of HR policies, fostering a positive and productive work environment that contributed to increased employee engagement.

Coca-Cola Egypt

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HR Specialist

Cairo, Cairo, Egypt

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Summary

Supported core HR operations and played a pivotal role in employee engagement initiatives and HR process enhancements for a multinational corporation.

Highlights

Assisted in daily HR operations, focusing on employee engagement programs and development initiatives to foster a positive work environment.

Contributed significantly to HR process enhancements, improving overall service delivery and operational efficiency within the department.

Ensured strict compliance with labor laws and internal HR policies, minimizing organizational risk and maintaining regulatory adherence.

El-Muslim Shops for Irons & Paints

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Sales Man

Egypt, Egypt, Egypt

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Summary

Managed comprehensive sales operations and cultivated strong customer relationships, consistently exceeding sales targets through expert negotiation and service.

Highlights

Consistently achieved and exceeded sales targets through effective negotiation and personalized customer service, driving revenue growth.

Managed a diverse portfolio of customer accounts, strengthening client relationships and expanding repeat business opportunities.

Oversaw daily sales operations, from product presentation to post-sale support, ensuring a seamless and positive customer experience.

Ceramica Cleopatra Group

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Storekeeper

Egypt, Egypt, Egypt

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Summary

Managed inventory and logistics for a leading ceramics group, ensuring accurate record-keeping and optimal stock levels through effective supplier coordination.

Highlights

Managed and maintained accurate inventory records, reducing discrepancies and ensuring optimal stock availability for operational demands.

Coordinated effectively with multiple suppliers to ensure timely delivery and maintenance of optimal stock levels, preventing supply chain disruptions.

Implemented organized storage systems, enhancing efficiency in product retrieval and minimizing inventory discrepancies.

Education

Suez Canal University

Suez, Suez, Egypt
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Bachelor of Commerce Business Administration Grade:

Languages

Arabic

English

Skills

Microsoft Office Suite

Excel, Word, PowerPoint.

Interpersonal Skills

Collaboration, Teamwork, Relationship Management, Stakeholder Engagement.

Communication Skills

Verbal Communication, Written Communication, Cross-functional Communication, Presentation Skills.

Organizational Skills

Time Management, Prioritization, Workflow Optimization, Record Keeping, Documentation Management.

Problem-Solving

Issue Resolution, Analytical Thinking, Decision Making, Conflict Resolution.

HR Operations

Policy Development, Employee Engagement, HR Compliance, Strategic HR Planning, Workplace Culture.

Administrative Management

Office Administration, Operations Management, Process Improvement, Cross-Departmental Coordination.

Sales & Customer Service

Sales Management, Customer Relations, Negotiation, Sales Targets.

Inventory Management

Stock Control, Supplier Coordination, Logistics, Record Accuracy.